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Intelligent Cloud Contact Centre

A cloud contact centre allows your organization to unlock higher levels of business agility, flexibility, scalability, innovation, and customer success. The cloud requires no upfront capital investment, plus it gives all your users instant access to new features without disrupting their workflows.

Voice

  • Inbound and Outbound Voice

  • Intelligent Skill Based Routing and Queuing

  • Browser Based Agent Desktop

  • Touch Tone IVR

  • Voice and Web Callback

  • Basic Outbound

  • Call Recording (one-month)

  • Real-Time and Historical Reports Data Storage

  • Standard CRM Connectors

RM 298

* From as low as 

/ Month

Omnichannel

  • Inbound and Outbound Voice

  • Intelligent Skill Based Routing and Queuing

  • Browser Based Agent Desktop

  • Touch Tone IVR

  • Voice and Web Callback

  • Basic Outbound

  • Call Recording (one-month)

  • Real-Time and Historical Reports Data Storage

  • Standard CRM Connectors

  • Standard and Customisable Reporting

  • Multi-Channel Reporting and Analytics

  • Email and Web Chat Media

  • Supervisor Privileges (Monitoring, Barge-In and Coaching of All Agents)

RM 398

* From as low as 

/ Month

Most Popular

* Price shown is based on per user per month

* Limited offer on special pricing for max 25 licenses per deal up to 5 years valid until 31 January 2022

* T&Cs Apply

Cloud Contact Centre
Overview

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Customer Retention

Predict which customers are at risk and connect them with the best agents.

Agent Productivity

Arm agents with tools, resources, and customer data.

Lower Cost

Move your contact centre to the cloud to reduce operating cost.

Better Context

Get real-time contextual assistance for customer engagement.

First Contact Resolution

Agents have on-demand access to subject matter experts.

Operational Efficiency

Balance call loads and agent resources across sites.

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